Simple, transparent pricing

Pricing built for the way you actually run your MSP.

Two simple plans. Priced by the number of clients you manage — never by seat, never by message volume. Pick what fits, change it whenever you like.

14-day free trial

No credit card needed

Cancel any time

UK / EU data residency

How many clients do you manage?

Pay monthly Pay annually Save 2 months

Respond

Incident communications, made simple. Keep clients informed when something goes wrong — fast.

£249/ month

14 days free · no card required

What you get

P0 / P1 incident communications

Email + SMS delivery, all in one place

AI-drafted updates, ready to review & send

Branded client status page

Post-incident reports with approval workflow

iPhone app for approvals on the go

Standard support

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Communicate

The full platform. Everything in Respond, plus general comms, white-label branding and analytics.

£499/ month

14 days free · no card required

Everything in Respond, plus

General communications & planned maintenance

Templates library with personalisation

AM / CSM auto-included on every comm

White-label branding — ship under your own brand

Advanced analytics & reporting

Priority support & onboarding

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Need to talk numbers? Book a 20-minute call and we'll walk through it together.

The business case

Why it pays for itself.

Five drivers MSPs use to justify the spend — and the numbers behind each.

Without Composure

Reactive, manual, expensive

Comms staff

Hire a junior coordinator at £30,000–£45,000/year — plus holiday cover, sickness and handover gaps.

Per incident

2–4 hours of senior staff time per P0 / P1.£240–£800 of senior time, every time.

Post-incident

3–7 days to write a report — quality varies by author.Key-person dependency.

Compliance

Bespoke process needed to evidence ISO 27001 incident communication requirements.

Risk

One silent incident = £50,000–£200,000 in lost contract value per client.

Year-one cost

£30,000+

In staff alone — before per-incident time and retention risk.

With Composure

Calm, consistent, automated

Comms staff

Full platform from £5,988/year — less than 20% of one coordinator salary, no rota gaps.

Per incident

Minutes — AI-drafted, approved, sent.Senior staff focus on the fix, not the comms.

Post-incident

Under 24 hours, every time, consistent quality.No key-person dependency.

Compliance

Enforced approval workflow satisfies ISO 27001 incident comms out of the box.

Risk

Silence eliminated. Every client gets the update they need, when they need it.

Annual saving from year one

£24,000–£39,000

Just on staffing. Add senior-time savings and one retained client and the gap widens fast.

"We had a major outage last year. The fix took 4 hours. We lost the client not because of the outage — because we went silent for 2 hours."

Service Delivery Director, UK MSP

"My AM had no idea we had a P1 running until the client called him. That conversation nearly cost us the contract."

MD, Regional IT Provider

For 500+ clients

Enterprise — built around how you work.

If you're running 500+ clients or need contracted SLAs, SSO and a dedicated CSM, we'll wrap a bespoke package around your chosen tier. Most Enterprise customers are live within two weeks.

From £1,500/month on Communicate

Bespoke contract terms

Live within 2 weeks

Quarterly business reviews included

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What's added on top

Dedicated Customer Success Manager

Contracted SLA on platform uptime

SSO / SAML integration

Custom onboarding & playbook config

API access

Quarterly Business Reviews

Multi-entity / group MSP support

Bespoke contract terms

Side-by-side

Compare what's in each plan.

Same platform — Communicate just opens up the rest of it. Move between plans whenever you like.

Feature	Respond	Communicate Most popular
Incident communication
P0 and P1 incident communications
AI-drafted stakeholder messaging
Per-contact preview & editing
Scheduled holding updates
Post-incident report & approval workflow
Delivery & channels
Email + SMS delivery
Branded client status page
iPhone app (push, approvals, submissions)
Planned & general communications
General communications module	—
Planned maintenance workflows	—
Templates library with personalisation	—
AM / CSM auto-inclusion	—
Branding, analytics & support
White-label branding	—
Advanced analytics & reporting	—
Support level	Standard	Priority

FAQ

Common questions, answered.

A "client" is any end-customer organisation you manage communications for inside Composure. Move bands whenever your numbers change — we'll prorate the difference. We don't audit message volumes or seat counts.

Absolutely. You can upgrade at any time and we'll prorate the cost. Most MSPs end up moving to Communicate within the first 60 days once they see the full platform in action.

No setup fees. Onboarding is included on every plan. Enterprise customers get dedicated onboarding and playbook configuration as part of their package.

You'll be invited to add payment details. We don't charge until you choose a plan. If you do nothing, your account simply pauses — your data is retained for 30 days, then exported and removed on request.

Pay annually and you get two months free (10× monthly = a full year of access). For multi-year Enterprise contracts, get in touch and we'll structure terms that fit.

Yes — white-label branding is included on every Communicate plan, from Starter through Enterprise. There's no separate "Platform" tier. If you can pay £299/month, you can ship under your own brand.