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Simple, transparent pricing

Pricing built for the way you actually run your MSP.

Two simple plans. Priced by the number of clients you manage, never by seat, never by message volume. Pick what fits, and ask us to change it whenever your needs do.

30-day free trial
No credit card needed
Cancel with 30 days' notice
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Respond

Incident communications, made simple. Keep clients informed when something goes wrong, fast.

£249/ month
30-day free trial runs on Communicate · no card required
What you get
P0 to P3 incident communications
Email, SMS to UK mobiles, and WhatsApp
AI drafts each contact’s update, a person reviews & sends
Update clock with reminders and escalation
Customer portal with your logo
Account Manager and CSM briefed after every customer update
Insights, HaloPSA and Microsoft Entra ID SSO + SCIM
Email support in UK business hours, guided setup
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Recommended

Communicate

Everything in Respond, plus Root Cause Analyses, scheduled maintenance and Branded Portal.

£499/ month
30 days free · no card required
Everything in Respond, plus
Root Cause Analyses drafted by AI, independently reviewed, sent after approval
RCA Actions chased to completion
Scheduled maintenance notices
AI Persona per customer and contact
Per-customer SLA overrides
Customer history uploads
Branded Portal: your colours and your own sign-in page
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Need to talk numbers? Book a 20-minute call and we'll walk through it together.

The business case

Why it pays for itself.

Five drivers MSPs use to justify the spend, and the numbers behind each.

Without Composure
Reactive, manual, expensive
Comms staff
Hire a junior coordinator at £30,000–£45,000/year, plus holiday cover, sickness and handover gaps.
Per incident
Often 2–4 hours of senior staff time per P0 / P1.£240–£800 of senior time, every time.
Post-incident
Often 3–7 days to write a report, quality varies by author.Key-person dependency.
Compliance
Bespoke process needed to evidence ISO 27001 incident communication requirements.
Risk
One silent incident can cost a client contract worth £50,000–£200,000.
Year-one cost
£30,000+
In staff alone, before per-incident time and retention risk.
With Composure
Calm, consistent, on the clock
Comms staff
Communicate for 26 to 100 clients: £5,489/year, less than 20% of one coordinator salary, no rota gaps.
Per incident
Minutes: AI drafts, a person reviews and sends.Senior staff focus on the fix, not the comms.
Post-incident
RCA drafted by AI with a deadline you set (48 hours by default), chased until it’s sent.No key-person dependency.
Compliance
Every customer update is sent by a person and logged: evidence for your ISO 27001 audit.
Risk
The update clock reminds you before an update is due and escalates if one is missed.
Annual saving from year one
£24,500–£39,500
Just on staffing. Add senior-time savings and one retained client and the gap widens fast.
For 500+ clients

Enterprise, built around how you work.

If you're running 500+ clients or need contracted terms and a dedicated CSM, we'll wrap a bespoke package around Communicate, with the Advanced RCA process on top.

From £1,500/month on Communicate
Bespoke contract terms
Advanced RCA process included
Quarterly business reviews included
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What's added on top
Advanced RCA process: internal PIR, review-call transcripts, sign-off
Dedicated Customer Success Manager
Contracted uptime commitment in your order form
Custom onboarding
Quarterly Business Reviews
Bespoke contract terms
Side-by-side

Compare what's in each plan.

Same platform. Communicate adds Root Cause Analyses, scheduled maintenance and Branded Portal.

What you get
P0 to P3 incident comms
AI-drafted update per contact
A person sends every update
Email, SMS to UK mobiles, and WhatsApp
Update clock with reminders and escalation
Customer portal with your logo
Account Manager / CSM briefings
Insights
HaloPSA integration
Microsoft Entra ID SSO + SCIM
Root Cause Analyses (RCAs)
RCA Actions and Reviews
Scheduled maintenance notices
AI Persona and SLA overrides
Customer history uploads
Branded Portal
Email support
Respond
Incident core
UK hours
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Recommended
Communicate
Full platform
UK hours
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FAQ

Common questions, answered.

A "client" is any end-customer organisation you manage communications for inside Composure. If your numbers change, email sales@composure247.com and we'll move you to the right band. We don't audit message volumes or seat counts.
Yes. Plan changes are by request: email sales@composure247.com, or ask from your plan page in the app, and we'll move you across.
No setup fees. Every plan includes guided setup in the app (allow about an hour), and email support in UK business hours if you get stuck. Enterprise customers also get custom onboarding as part of their package.
At the end of your trial we'll get in touch. If you don't subscribe, your workspace may be suspended, and 30 days later deleted; we'll email first and can export your data on request.
Pay annually and you get one month free (11× monthly for a full year of access). Monthly or annual, plans renew automatically; cancel with 30 days' notice before renewal. For multi-year Enterprise contracts, get in touch and we'll structure terms that fit.
Yes, at every client-volume band, with no paid add-on. Branded Portal gives your customers' portal your colours and your own sign-in page, co-branded with your customer's logo. Your logo appears on every plan. Emails come from Composure247's sending address.

Ready to start your free trial?

30 days on Communicate. No card required. The setup guide takes about an hour.

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