Composure helps MSPs communicate clearly and professionally with clients during incidents, maintenance, and service events — using AI-driven, role-calibrated, multi-channel communications. No manual writing. No silence. No guesswork.
Trusted by MSPs across the UK and Europe
Watch how Composure handles a P1 incident — detection to personalised stakeholder communications, automatically.
MSPs have invested heavily in tools to detect and fix technical issues. But when something goes wrong, what clients experience is your communication — not your infrastructure. And most MSPs have no dedicated system for that.
Engineers are heads-down solving the problem. No one is writing client updates. Clients notice the silence and assume the worst.
A Finance Director does not need technical detail. A CTO does not need reassurance. One message sent to all is right for none.
When a client calls their AM to ask what's happening, the AM has no idea. That conversation destroys confidence instantly.
Written under pressure by engineers after the fact, post-incident reports are often inconsistent, delayed, and commercially damaging.
Composure connects to your existing tools and handles the entire client communication process, automatically.
Composure integrates with your PSA, ITSM, and monitoring tools. When a qualifying event is raised, Composure is immediately aware and begins preparing communications.
Composure drafts separate, role-calibrated messages for each stakeholder — a plain-English summary for the Finance Director, technical context for the IT Manager, a strategic overview for the CTO.
Your team previews each communication per contact, makes any edits, then sends. Composure handles multi-channel delivery, schedules proactive holding updates, and keeps an audit trail of everything sent.
Built specifically for MSPs, Composure covers every communication scenario — from the moment an incident is detected to the post-incident report.
Composure drafts professional, plain-English communications the moment an incident is raised. No engineer needs to write a single word.
Different messages for different contacts. Your CTO receives strategic context. Your Finance Director receives impact and resolution timelines. Your IT Manager receives technical detail.
Composure automatically schedules proactive holding updates so clients are never left in silence, even when there is nothing new to report yet.
Account Managers and Customer Success Managers receive an internal briefing the moment an incident is raised — so they are never caught off guard when a client calls.
Composure drafts a professional, structured post-incident report automatically, with a three-stage approval workflow before it reaches the client.
Every communication is logged. Approval workflows ensure nothing goes out unapproved. Communication pause and resume features give you full control, even in sensitive situations.
Composure understands that a CTO, a Finance Director, an IT Manager, and an Operations lead all need different information — delivered in a different tone, with different levels of detail. Composure handles all of it.
PagerDuty helps engineers respond. Your PSA manages tickets. Statuspage shows uptime. Marketing platforms send campaigns. None of them were built to communicate professionally with MSP clients during service events.
Built for engineers to respond to alerts. Composure handles the client communication side — separate, complementary, and essential.
A public page for generic status updates. Composure provides private, personalised, role-calibrated messages — not a one-size-fits-all public board.
PSA tools manage tickets and workflows brilliantly. They do not manage stakeholder communication. Composure fills exactly that gap.
General email tools require manual writing, have no incident context, and were designed for marketing — not professional service communications at speed.
When clients receive clear, professional communication during an incident, they trust you more — not less. Composure turns your worst moments into evidence of your maturity.
Poor communication during incidents is one of the leading causes of MSP client churn. Composure removes this risk at its root.
Enterprise clients expect professional, structured communication during service events. Composure makes you look like the mature, enterprise-grade partner they require.
No enterprise contracts. No lengthy onboarding. No per-user pricing surprises. Start with a 14-day free trial — no card required.
Composure is designed with enterprise-grade security at its core. UK and EU data residency, encryption at rest and in transit, full audit trails, and GDPR-conscious architecture throughout.
All data stored in certified UK and EU data centres. No data leaves the region.
AES-256 encryption at rest, TLS 1.3 in transit. All communications are encrypted end-to-end.
Granular role-based access controls and mandatory multi-factor authentication for all users.
Every communication sent, approved, or edited is logged immutably. Complete governance and accountability.
Data minimisation, purpose limitation, and sub-processor transparency built in by design.
Human-in-the-loop approval ensures nothing is sent without authorisation. Three-stage approval for post-incident reports.
Composure