From the moment an incident is raised to the post-incident report landing in your client's inbox — Composure handles every step of the client communication lifecycle.
Under 3 minutes from incident detection to first client communication — with the right message for every stakeholder, automatically.
Raise a critical incident in seconds directly within Composure or via your connected PSA. Communications begin immediately.
As severity escalates, Composure adjusts tone, urgency, and communication frequency — keeping clients appropriately informed throughout.
Identifies when multiple alerts relate to the same underlying event, preventing clients from receiving confusing duplicate messages.
Real-time view of all active incidents and communication status across every affected client. No incidents fall through the gaps.
Define your rules — what language to avoid, what detail to share, what tone to use — and Composure follows them on every single send.
Keep internal context completely separate from client-facing communications. Internal deliberations never accidentally reach a client.
Composure schedules regular updates so clients know they haven't been forgotten, even when there's no new resolution progress to share.
In sensitive situations, pause all outbound communications with one click. Resume with full context preserved when the time is right.
Composure reviews every draft — flagging blame language, oversharing, or tone that doesn't match your playbook standards before it leaves.
A CTO, a Finance Director, and an IT Manager need entirely different information from the same incident. Composure knows the difference — automatically.
A complete record of every client, contact, role, and communication preference. All the context Composure needs to write the right message for the right person.
Tag each contact with their role and define preferred channel, level of detail, and communication frequency. Composure respects them every time.
Each message is genuinely different — not the same message adjusted slightly. Different content, tone, and level of detail per recipient role.
Before sending, preview exactly what each contact will receive. Edit individual messages without affecting others — full human control before anything goes out.
See who has opened and acknowledged each communication. Know immediately if a key stakeholder hasn't seen a critical update — and act before they call.
If a communication fails to deliver, Composure detects it immediately, alerts your team, and automatically retries via an alternative channel.
Your Account Manager should never find out about a P1 from the client. Composure briefs them automatically — before the phone rings.
Automatically brief Account Managers and CSMs at the same time client communications go out — so your relationship team is always ahead of the client's call.
Composure prompts engineers for status updates at the right intervals, using canned-response shortcuts to make internal updates fast and frictionless.
Composure pulls relevant ticket context from your PSA automatically, giving the AI the raw information it needs to draft accurate, contextual communications.
Maintenance windows, migrations, service updates. Composure turns rough notes into professional branded communications in seconds — not hours.
Send professional service updates, product notices, and general communications — all managed through Composure with the same quality and consistency.
Schedule and send structured maintenance communications — initial notice, reminder, in-progress update, completion confirmation — as a single managed workflow.
Build multi-step sequences for complex events — migrations, cutovers, phased rollouts — and schedule the entire sequence in advance.
Pre-approved templates with tokens — client name, service, ETA, engineer — for fast, consistent communications at scale. Save any sent communication as a new template.
Send via HTML email, SMS, in-app notifications, or status page — each contact receiving communications via their preferred channel automatically.
A professional branded status page clients can check directly — showing current incident status, planned maintenance windows, and service history.
Most MSPs take 3–7 days to produce a post-incident report. Composure generates one — ready for review — the moment an incident closes.
A structured, professional report generated from the full incident timeline, all communications sent, and internal notes — ready for review immediately after resolution.
Reports pass through technical review, service delivery review, and final sign-off before reaching the client. Nothing sends without all required approvals confirmed.
Root cause, timeline, impact, remediation, and preventative actions — in a structure that builds client confidence rather than undermining it.
Composure is AI-assisted, not AI-autonomous. Your team remains in control of every communication. Nothing sends without a human approving it.
Every communication sent, every edit made, every approval given is recorded permanently. Complete accountability for every client interaction.
Define what each team member can see, draft, approve, or send. Sensitive client information stays visible only to those who need it.
Nothing is ever sent without human approval. Composure drafts; your team decides. The AI writes it — a person sends it.
No long-term contracts. No exit penalties. Upgrade, downgrade, or cancel any time — directly within Composure, without calling anyone.
A clear view of communications sent, incidents managed, and platform usage — helping you understand the value Composure is delivering.
Manage your subscription, upgrade your plan, and update billing details within Composure — fully integrated with Stripe for secure payment processing.
Upgrade, downgrade, or cancel at any time. No contracts, no penalties. Pricing that scales with your MSP's needs and growth.
Composure